Site acceptance hands the machine over to your team. It doesn’t end our involvement. Your machine’s working life starts there.
Every DEVELOP machine includes 90 days of post-delivery support, a 12-month no-questions warranty, and a full year of connected machine uptime monitoring from the engineers who built it. After that, you choose how much of the load you carry and how much we do.
The best people to keep a one-of-one machine running are the people who built it.
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Your production runs for years after sign-off. Uptime support keeps the people who built your machine reachable the whole way through. Equipment uptime protection is built into every machine we deliver, picking up exactly where How We Work leaves off: the day you accept the system.
Premium support, included. A direct line to the engineers who designed and built your machine, plus full machine uptime monitoring from day one. During ramp-up, the person answering your question already knows the build.
Connected and covered. Your machine stays connected under warranty, and your machine uptime data keeps flowing. If production dips, we can work from the same machine data your team is seeing.
You choose your path. The warranty year completes, and you decide how much of the maintenance load your team carries. You can change paths later as your production changes.
A full year of Uptime comes as standard: every DEVELOP machine ships connected, and the dashboard is yours from day one.
At month 12, you decide how production stays protected. Each path is a different level of machine maintenance services and support, splitting the load between your team and ours, and every one of them keeps the engineers who designed your machine reachable. You choose the level of involvement, and no path locks you in.
Your team runs and maintains the machine on your schedule, trained by the engineers who designed it. You keep complete documentation, a spare parts list, and maintenance routines written for your specific system, so downtime risk sits with a team that can actively reduce machine downtime because they’re prepared for it. We can still see the machine data, but we’re not watching it for you. When something needs a builder’s eye, you call us and pay for exactly what you use. No subscription, and no retainer.
Your team maintains the machine. We watch the same data with you: production trends, fault history, and alerts routed to the people you choose, down to the individual fault. When production wobbles, we remote into the data on an ad hoc, time-and-materials basis, so the first hour of troubleshooting often happens before anyone drives anywhere. Faults get diagnosed while the machine is still warm.
The machine runs on your floor, and we come to it. A preventive maintenance program our engineers plan ahead with you keeps small issues from becoming production stoppages. A priority hotline with front-of-queue service and response windows defined in your agreement means the call is answered by someone who knows the build. A DEVELOP engineer digs into your machine data and sends a monthly brief that tells you what to do next. And because a machine that merely runs is the baseline, we work alongside your operators to push production and optimize how the machine performs.
Pricing lives where it should: in a conversation with your account manager. If you are reading this page, you have one, and a direct line to DEVELOP.
Two numbers decide how much production you actually get from a machine. MTBF, mean time between failures, is how often the machine stops due to a fault. MTTR, mean time to repair, is how long each stop lasts. Machine availability, the practical measure of equipment uptime, is what the two produce together: the share of scheduled time your machine spends producing.
Each Uptime path improves equipment uptime in a different way to reduce machine downtime and improve equipment reliability. You Own It means your team carries both levers. Connected attacks recovery time, because diagnosis starts in the data before anyone is on site. Extension of Team attacks both levers at once: a scheduled preventive maintenance program stretches the time between failures, while machine data plus builder familiarity shortens every repair.
There is a second piece of math the averages miss: cost lives where the value is. A fault at the start of your line scraps a bare case. A fault at the end of your line risks finished goods carrying every dollar of value added along the way, unless the line recovers fast. We design recovery into the machine so a fault doesn’t have to become a full stop wherever it happens, and fast, reliable recovery protects your most expensive failures as well as your most frequent ones. That’s exactly the failure mode end-of-line packaging and palletizing automation is most exposed to.
At the start of the year, we delivered a one-of-one packaging machine: robotic case packing, sealing, labeling, and palletizing, built for a product arriving every 4.5 seconds. It hit every contracted KPI inside the first 90 days of site acceptance. Then we kept going. Today it runs at 98% typical availability, and the team that runs it has contracted DEVELOP to push the machine further. Their operators called the training the easiest they have had on any machine in the building.
“I would 100% work with DEVELOP again. We know it’s a partner we can work with. They delivered what was promised.”
Randy Starkey, Manufacturing Engineer at Inland
Every connected machine feeds DEVELOP’s Uptime dashboard, built in tiers. Your executives see verdicts: is the machine making its numbers, and what needs a decision. Your engineers see the evidence behind them: production trends and fault history, with the detail to act on both. Who sees what, including every alert, is configured with you at commissioning. The data travels one way, encrypted, with no inbound path to your controls.
The orange sliver is a 2 minute stop, drawn to scale. Most are cleared faster.
FAQs
Every manufacturer weighing up an integrator gets to the same questions eventually: what happens after commissioning, who keeps the machine running, and what it costs to get help. Here are the straight answers, and your account manager can cover anything specific to your machine.
Nothing changes on the floor. Your machine stays connected, and your machine uptime monitoring stays live through the full first year. At month 12, you choose a path, and you can change it later.
No. On the You Own It path, you call us whenever you need us and pay for exactly what you use. A maintenance contract is available if you want one, and you never need one to get help.
Because the fault you can see isn’t always the fault that happened. A dropped part might look like a robot problem when the data shows the part was never oriented correctly in the first place. The connection that protects your warranty is what gives us that visibility, and it’s the same feed behind the dashboard you get for free in year one. The link is outbound-only and read-only by design.
Data leaves the machine one way, encrypted, with no inbound path to your controls. Who sees what, including every alert, is configured with you at commissioning.
The people who built it. There is no third-party service network for a one-of-one machine, and you wouldn’t want one. The engineer troubleshooting your fault is working from the design decisions they made themselves.
Your machine ships connected. Production trends, fault history, and alerts flow to an Uptime dashboard configured at commissioning, with an executive view for decisions and an engineering view for the evidence. It runs for the full first year at no cost, and each path keeps a version of it after that.
Yes. Your path is a starting point, and you can change it as your production changes. Term details live in your agreement.
Whether you want to run your machine yourself or have us run alongside you, the Uptime conversation takes twenty minutes. You’ll leave knowing what each path looks like for your machine, your team, and your production targets.